Fragrance Shopping & Shipping FAQs
Find answers about ordering fragrance from Fragrance Online Shop. For complete terms, follow the linked store policies.
Where do you ship, and what does it cost?
We ship only to the continental United States (lower 48 states and Washington, D.C.) and Canada. Continental U.S. shipping costs $9.99 USD on orders of $99 USD or less, and is free on orders over $99 USD. Canada shipping is $40 USD on every order. We do not ship to Alaska, Hawaii, U.S. territories, military postal addresses or any other international destination.
When will my order ship?
Orders received before 3:00 p.m. Eastern Time are dispatched the same day. For continental U.S. orders, we use USPS Priority Mail, with an estimated transit time of 2–3 business days after dispatch. Canada delivery timing is shown at checkout when available. Delivery estimates are not guaranteed. See our shipping policy.
Can I return or exchange a fragrance?
Our return and exchange window is 14 days after delivery for products in their original, unopened boxes. We do not charge a restocking fee. We pay return postage if we sent the wrong item; customers pay return postage if they ordered the wrong item. See the refund policy for full details and exclusions.
When will I receive my refund?
Eligible refunds are processed to the original payment method within 10 business days of receiving the returned item.
How do I choose the right bottle?
Use our fragrance buying guide to compare scent notes, Eau de Parfum versions and bottle sizes. Check the product title and details for the bottle size and fragrance concentration. A refill, tester or unboxed item may have different packaging from a standard retail bottle; review the individual listing before ordering.
Will I receive an order confirmation?
Enter your email address at checkout to receive your order confirmation and order updates. Check your junk folder if a message does not arrive.
How can I contact the shop?
Email support@fragranceonlineshop.com or use our contact page.
